Are you facing a delay in receiving your Rs. 13,500 BISP payment? Good news – you no longer have to visit the BISP office or wait in long lines! The Benazir Income Support Programme (BISP) has officially launched a WhatsApp Complaint Service for 2025, making it easier for beneficiaries across Pakistan to register complaints from their mobile phones.
In this complete guide, you’ll learn how to send your complaint via WhatsApp, the official BISP numbers for each province, what documents to include, and how to check your complaint status.
📌 Table of Contents
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What Is the BISP WhatsApp Complaint Service?
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Why Use WhatsApp for BISP Complaints in 2025?
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Who Can Use This Complaint Method?
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Official BISP WhatsApp Numbers (Province-Wise)
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Step-by-Step: How to File a BISP Complaint on WhatsApp
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Common Issues You Can Report
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Documents Needed to File a Complaint
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Backup Options if WhatsApp Doesn’t Work
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How to Track Your Complaint Status
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Complaint Checklist
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FAQs
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Final Thoughts
🔍 What Is the BISP WhatsApp Complaint Service?
The BISP WhatsApp Complaint Service 2025 is a new way for registered beneficiaries to report problems related to BISP payments, biometric issues, deductions, and eligibility errors. This service helps people, especially women, elderly citizens, and those living in rural areas, to submit their issues without visiting a BISP center.
🤳 Why Use WhatsApp for BISP Complaints?
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100% Free complaint service
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No need to travel or wait in lines
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You can attach documents, screenshots, and CNIC pictures
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Receive updates and replies directly on WhatsApp
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Fast and easy for all users
👥 Who Can Use the BISP WhatsApp Complaint Service?
You should use this service if:
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Your Rs. 13,500 payment is missing or delayed
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You’re facing biometric verification issues
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You were wrongly marked as ineligible
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Your CNIC details are incorrect
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You faced unauthorized deductions
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You want to file a complaint related to Taleemi Wazaif or Nashonuma
📱 Official WhatsApp Numbers for BISP Complaints (2025)
Make sure you send your complaint to the correct number for your province:
| Province / Region | Official WhatsApp Number |
|---|---|
| Punjab | 0325‑5365520 |
| Sindh | 0325‑5365473 |
| Balochistan | 0325‑5365469 |
| KP / AJK / Gilgit-Baltistan | 0325‑5365476 |
⚠️ Important: Sending your complaint to the wrong number may delay the response.
✉️ How to File a Complaint via BISP WhatsApp (Step-by-Step)
Follow these easy steps to register your issue:
1️⃣ Save the Correct Number
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Add the WhatsApp number for your province to your contact list.
2️⃣ Start a Chat
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Open WhatsApp and begin a new chat with the saved contact.
3️⃣ Write Your Complaint
Include the following in your message:
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✅ Full name (as per CNIC)
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✅ 13-digit CNIC number
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✅ Clear explanation of your issue (e.g., “Payment not received,” “Biometric failed,” etc.)
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✅ Attach proof such as:
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CNIC photo (front & back)
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Screenshot of eligibility status
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Payment receipt or deduction slip
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4️⃣ Send the Message
Wait for a confirmation reply (usually within 48 to 72 hours).
5️⃣ Save Your Chat
Keep a screenshot or backup of the conversation for follow-up.
⚠️ Common Issues You Can Report Through WhatsApp
You can use this service to resolve:
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❌ Missing Rs. 13,500 payment
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❌ Biometric or fingerprint failure at the payment center
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❌ Wrong CNIC or eligibility rejection
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❌ Unlawful deductions or corruption by agents
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❌ Problems in Taleemi Wazaif or Nashonuma programs
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❌ Errors in your family or household records
📎 Required Documents and Information
To make your complaint more effective, prepare these documents:
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CNIC photo (front & back)
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Screenshot of your 8171 result (if available)
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Any payment slips or receipts
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Written explanation of your issue
🚨 Other Ways to File BISP Complaints
If WhatsApp doesn’t work or you don’t receive a reply:
✅ Call 8171 Helpline
Speak to a BISP support officer directly.
✅ Visit the 8171 Web Portal
Submit a digital complaint at the official BISP website.
✅ Visit a BISP Tehsil Office
Go to your nearest BISP office with your CNIC.
✅ Go to the District Control Room
For urgent or complex cases.
🔍 How to Track Your Complaint Status
You’ll usually receive an auto-reply within 2 to 3 days. If you don’t get a response, follow up using the same WhatsApp number or switch to another method (8171 call or web portal).
✅ Complaint Checklist Before You Submit
✔️ Correct WhatsApp number for your region
✔️ Full name and CNIC number
✔️ Clear problem description
✔️ Attach relevant documents or screenshots
✔️ Save chat for follow-up
❓ Frequently Asked Questions (FAQs)
Q: How long does it take to get a reply?
A: Most replies come within 48–72 hours. Follow up if there’s no response.
Q: Is this WhatsApp complaint service free?
A: Yes. There are no charges for using the official BISP WhatsApp service.
Q: Can I use someone else’s WhatsApp?
A: Yes, but make sure your CNIC and name are clearly mentioned in the message.
Q: Can I report Taleemi Wazaif or Nashonuma issues too?
A: Yes. You can use the same WhatsApp service for all BISP-related complaints.
📢 Final Thoughts
The BISP WhatsApp Complaint Service 2025 is a huge step toward helping low-income families, especially women and rural communities, get timely help. This system is fast, secure, and fully digital, making it easier for people to get their Rs. 13,500 payments and other support services.